Cox Communications Wins Top Honors in New Satisfaction Study
Cox Communications earned the number one position in the West in a new J.D. Power and Associates Customer Satisfaction Survey. This marks the fifth J.D. Power Award presented to Cox this year. Cox is the only bundled service provider to receive J.D. Power and Associates' highest honor for all three of its residential telephone, video and high-speed Internet services.
In the West region, Cox ranked significantly higher than others in both of these areas, scoring 54 points higher than the West region's average. Specifically, the study shows that Cox customers reported high scores in convenience of having multiple telecommunications services on one bill; technical innovation; timely resolution of service needs; performance and reliability; ease of contacting customer service and knowledge of customer service representatives; as well as beliefs that Cox is honest, highly reputable and highly committed to its communities.
The study also reports that the cable industry's average cost is lower than that of satellite television providers. Cable customers report spending $58 monthly—down $1 from 2005—while satellite subscribers report spending $61 per month for service—up $3 from a year ago. More about the results can be found in this
Cox Communications press release.
