Verizon Opens Nation's First 'Verizon Experience' Store
Verizon recently announced the opening of the nation's first Verizon Experience store in Southlake, Texas. The 5,000-square-foot flagship store, located at 1450 Main St. in the Southlake Town Square, opened Tuesday, Oct. 31. The store allows customers to play, connect, watch and listen to Verizon Wireless' and Verizon Communications' broadband-rich, entertainment-oriented and productivity- enhancing wireless and wireline services—in a single store visit.
"We're seeking to retain, and win over, customers' loyalty amid the most competitive period in our industry's history," said Bob Ingalls, executive vice president and chief marketing officer for Verizon Communications. "The 'Verizon Experience' store will demystify how technology improves productivity and makes buying decisions simpler than ever by delivering a shopping experience unlike any other among our peers and competitors.
"We have millions of customers who enjoy ordering Verizon products over the Internet or on the telephone, but we have just as many who want to touch and feel our services in the same way people visit a retail store to see the quality of their new high-definition TV before making a purchase," said Ingalls. "Our new store allows customers to roll up their sleeves and have a fun experience determining what it would be like to use our services."
Verizon's newest retail marketing foray brings together the services offered by Verizon Wireless and Verizon Communications in a setting where customers can touch and try products, engage dynamic interactive displays and demonstrations, and consult with specially-trained product experts who will accompany customers as they shop for the latest in technology services.
Outfitted with a concierge, a sign-up station, and an innovative demo bar, where experts give one-on-one demonstrations of products, the store is intended to do what it's called: let customers experience services directly and then purchase what they like.
"Customers who visit the Verizon Experience store will be impressed at the wide range of services available in one location," said Luis M. Cruz, region president for Verizon Wireless. "The flow of the store allows visitors to immerse themselves in interactive demonstrations or go directly to a specific area of interest such as music, text and picture messaging, ring- tones or personal digital assistants.
"Visitors to the Verizon Experience store can obtain quick technical advice; make a payment on their bill; or talk to in-store product experts who can discuss the services that Verizon Wireless and Verizon Communications offer, without having to visit another store," said Cruz.
The Verizon Experience store will greet visitors with the very latest technology: over-sized, high-definition plasma television screens featuring Verizon's FiOS TV service; a gaming station and computers, enabling customers to test drive ultra-fast FiOS Internet connection speeds of up to 15 megabits per second (Mbps) over Verizon's 100 percent, fiber-optic network; 12 digital electronic information screens; multiple touch-screen computers that contain detailed product and pricing information; simulated broadband-speed comparisons; interactive kiosks and exhibits; a series of intuitive product demonstrations; and a technical support center.
