Verizion Customer Survey Thanks for your recent Verizon Local Telephone Order. We are interested in your opinions about your online ordering experience. Please take a few minutes to answer this brief survey. Your responses are important to help us continue to improve the ordering process and better serve our customers online. Your answers to the following questions will be kept strictly confidential and will not be associated with you as an individual. Responses from this survey will be compiled for research purposes.
How did you first become aware of this service?
Please select	Leasing Agent Word Of Mouth-Friend Promotional Material Search Engine Other
Overall Ordering Experience
Overall, how would you rate your experience ordering a product or service through the web site?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
Ordering Process
How would you rate the web site for providing all of the information you needed about the product or service you ordered?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
How would you rate the amount of time it took to place your order on the web site?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
How would you rate the ease of placing your order online?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
How would you rate the web site on how it presented the ordering information?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
How would you rate the web site on providing information on how to use the product or service you ordered?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
How would you rate the web site on providing customer support contact information for any questions you had about the product or service you ordered?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
How would you rate the web site’s speed while placing your order?
Please select	Outstanding Very Good Satisfactory Not So Good Poor Not Applicable
Local Phone Process
How did you find ordering Local Phone Service?
Please select	Extremely Easy Slightly Easy Slightly Difficult Confusing
How did you feel for Local Phone offers were?
Please select	A Great Deal Nothing Special A little Pricey Way too Expensive
Future Use
How likely would you be to use the web site to purchase products or services in the future?
Please select	Very Likely Likely Unlikely Very Unlikely Not Applicable
Comment
Please provide us with additional comments you may have on your online ordering experience through the web site: NOTE: Since this is an anonymous survey, we do not have the ability to answer questions posted in the comments section. If you need to contact us, please use the “Contact Us” link located in the navigation bar above, after completing this survey.
	Please enter your comments here. The recipients of this survey do not have access to your account. For account specific and general questions, please use the "Contact Us" link once you have submitted your survey.
Thank you for your answers. They will be very helpful. We appreciate your business.
About You
So that we can group your responses with others like you, please answer the following questions. We would like to complete this survey with a few general questions. Your participation in this portion of the survey is voluntary. Your responses will be kept strictly confidential and will not be associated with you as an individual. We will compile all responses to these questions.
Including this order, how many purchases of any kind have you made online in the last six months?
Please select	1-2 3-4 5-6 7-8 9 or more
Sex:	Male Female
Education:	Less than high school High school graduate Some college College graduate Post graduate
Age:	18-24 25-34 35-44 45-54 55-64 65+
Annual Household Income:	<25K 25-49K 50-74K 75K-99K >100K