On Wednesday, SupportSoft, a leading provider of Real-Time Service Management software, reported results of an independent survey among voice over Internet protocol (VoIP) users in the United States. They conducted their survey among VoIP subscribers representing both specialized VoIP providers and cable companies. They found that customers of cable companies were the happiest with their service, with 61 percent expressing satisfaction.
But the news wasn't all good. On the negative side, they found that 34 percent of cable VoIP users said that a technician had to visit their home within 90 days of the initial service installation due to a problem. A full 16 percent had a technician visit their home two or more times.
