For the first time, phone service offered by cable companies drew the highest customer-service ratings in five out of six U.S. regions in a J.D. Power and Associates study.
Cox Communications Inc., the only cable company to take top honors in just one region in last year???s study, ranked highest the Northeast, West and Southwest, half of the six regions defined by J.D. Powers. Other top cable companies include Time Warner Inc., who lead the North Central region, and Bright House Networks, with the top spot in the Southeast. This year, Verizon Communications Inc. was the only traditional phone company ranked highest in one of its territories, leading the Mid-Atlantic region. Attributes used to rank the carriers included reliability, billing, customer service and promotions.
To see all the results of this survey, visit the J.D. Power Consumer Center.
