Stephanie posted about DIRECTV's ranking in the new J.D. Power study the other day and Cox Communications, another WhiteFence service provider, also did well, receiving highest honors in the West Region.
This marks the fifth J.D. Power and Associates Award presented to Cox this year. Cox also received the Highest Honor in J.D. Power and Associates' 2006 Residential All-Distance Telephone Customer Satisfaction Study(SM) in the Northeast, Southwest and West Regions. Cox also received the highest honor in J.D. Power and Associates' 2006 Major Provider Business Telecommunications Services Study(SM) - Data, for highest customer satisfaction among small/mid-size business data service providers in the nation. Cox is the only bundled service provider to receive J.D. Power and Associates' highest honor for all three of its residential telephone, video and high-speed Internet services.
"Cox is thrilled to be recognized once again for high customer satisfaction with our services," said David Pugliese, Cox's vice president of product marketing and management. "The study findings simply demonstrate our ongoing commitment to being the best choice for entertainment and communications services in our markets."
In the West region, Cox ranked significantly higher than others in both of these areas - overall, scoring 54 points higher than the West region's average. Specifically, the study shows that Cox customers reported high scores in convenience of having multiple telecommunications services on one bill; technical innovation; timely resolution of service needs; performance and reliability; ease of contacting customer service and knowledge of customer service representatives; as well as beliefs that Cox is honest, highly reputable and highly committed to its communities.
The study also reports that the cable industry's average cost is lower than that of satellite providers. Cable customers report spending $58 monthly—down $1 from 2005—while satellite subscribers report spending $61 per month for service—up $3 from a year ago.
Read more about the results in the Cox Communications press release.
