Time Warner Cable has upgraded its ability to keep its customers from losing access to their favorite channels. Volicon???s award-winning Observer server platform has been selected by Time Warner to provide early and expedient detection of off-air channels. The Observer RPM will monitor over 500 channels at Time Warner Network operations and headend facilities. Serving as an advanced desktop video monitoring solution, Observer RPM systems will provide Time Warner Cable staff with intuitive interfaces and capabilities for comprehensive video and audio quality assurance.
???Time Warner Cable???s hundreds of channels pass through more than 27 million U.S. homes, reaching 14.4 million customers in 33 states, so the effects of a channel going off-air can be quite dramatic,??? said Volicon CTO Gary Learner. ???Compromised signals for the most popular channels will be brought to the operator???s attention quickly, but it is critical to have a system in place to ensure that each and every channel is on air. Our Observer RPM system allows multichannel cable operators like Time Warner to improve customer satisfaction, and thereby maintain revenue streams, by ensuring the presence and quality of the company???s complete broadcast offering.???
Time Warner Cable will be using two Observer systems for a total of eight parallel scanners, which are equivalent to eight human operators constantly scanning channels. One of the RPM scanners will be reserved for manual scans, allowing the operator to tune to the suspicious channel and confirm the error report. The Observer uses Volicon???s unique video processing technology to give users simultaneous access to multiple channels of live and archived content from their desktops using a Microsoft Internet Explorer??-compatible interface.
Read more about it in the Volicon press release Time Warner Cable to Implement Volicon Observer RPM for Multichannel Media Monitoring.
