Verizon Business announced today the expansion of its information technology support services to provide large-business and government customers with Managed Desktop Service, a comprehensive round-the-clock management and maintenance of desktop computers, printers, mobile devices and other equipment.
Managed Desktop Service is provided via the Verizon Business IT Service Desk, which is staffed by skilled consultants who can provide help by phone in English and Spanish. In addition, more than 4,000 field technicians, dispatched from locations throughout the United States, are available to provide in-person assistance when necessary. This support enables companies to refocus their technology resources and expertise on core business activities and improve workforce productivity.
???We already provide managed services for our customers??? networks and computer operating systems,??? said Jim DeMerlis, vice president, managed services marketing, Verizon Business. ???This expansion enables us to now deliver support for everything from the server, to the network, all the way down to the desktop.
???By working with Verizon Business, a recognized industry leader in the delivery of managed services, enterprises no longer have to leave desktop maintenance, management and, most importantly, security to chance,??? DeMerlis added.
According to industry experts, the growing complexity of technology tools used by today???s on-the-go employees, who often work off-site, has significantly increased the information technology workloads within businesses. Companies that cannot manage this increased workload in-house, leave themselves more vulnerable to system malfunctions and security breaches.
