EarthLink has teamed with PlumChoice, Inc., the nation's leader in remote PC services, to make EarthLink's Cyber Check, a remote PC virus and spyware removal service, easier and more convenient for consumers. As a result of the relationship, Cyber Check service will now offer new customer benefits, including 24/7 support, easy online scheduling and the ability to select a favorite technician for service.
"Cyber Check was launched to help consumers solve their spyware and virus problems over the phone in the comfort of their home," said Craig Forman, executive vice president of EarthLink and president of the ISP's value added services business unit. "Working with PlumChoice, we've made EarthLink Cyber Check even better with added convenience, reliability and choice."
EarthLink Cyber Check offers convenient, remote removal of dangerous and frustrating spyware and viruses from customers' PCs. Customers must first call 1-87RESCUE42 (877-372-8342) and give a certified online technician permission to access their computer via the Internet. Then, the remote removal of unwanted spyware and viruses begins.
"EarthLink is renowned for its commitment to outstanding customer service and we're proud to have been selected as their remote services provider," said Ted Werth, CEO of PlumChoice, Inc. "We look forward to working with EarthLink to raise consumers' expectations of quality PC services to a whole new level."
EarthLink's Cyber Check is available 24/7, regardless of a consumer's Internet service provider for a one-time fee of $99. Within five days of working with a Cyber Check representative, customers can call back to report any related issues at no additional charge (this service is extended to 30 days if the customer is using the EarthLink Protection Control Center). In addition, Cyber Check is guaranteed: customers have the ability to end a remote session at any time; and if EarthLink Cyber Check representatives fail to remedy the customer's problem, EarthLink will grant a refund.
To find out more about Cyber Check, you can read this EarthLink press release.
