Responsibilities
·
Implementing merchandising enhancements and analyzing their
effects on order volume, site conversion, and revenue
·
Lead team in
identifying, prioritizing and executing on product innovations and improvements
within scope of responsibility
·
Build a set of BI
(Business Intelligence) reports via web-analytics tool that are visible to all
senior company stakeholders as to how customer success is being measured and
where improvements can be made
·
Design and oversee the
integration of processes and technology disciplines to ensure the delivery of a
best in class customer experience while maintaining offering data
·
Ensure quality of
customer experience via rigorous cross-platform testing
·
Using site analytics and
customer experience insights as the basis for business recommendations for
merchandising efforts.
·
Project management of
initiatives across the department to create pace and ensure that projects are
delivered and desired benefits are realized and measured
·
Incorporate conversion
management as an embedded principle within Consumer Experience to meet targets
and deliver KPIs and ensure that the framework used is clearly understood by
all staff
·
Work with internal teams
to ensure coordination and consistency within the customer experience across
all touch points
·
Lead, nurture and coach
a dedicated group of people focused on delivering the ideal customer experience
while ensuring they are delivering against the define business objectives.
·
This role is a
highly-visible position at the company, as such team-building skills and being
able to interface with senior management of the company is key
Requirements
·
Bachelor’s degree in
Business or Marketing preferred
·
2-3 years’ experience
with Omniture analytics product suite, Google Analytics or alternate web
analytics software
·
1-2 years of experience
in website optimization through A/B, multivariate testing
·
Experience using
qualitative/quantitative research and insights to drive program success
·
Strong organizational
leadership and personnel management skills, including proven track record
growing people and building innovative offerings that drive growth
·
Demonstrate
self-motivation, detail-orientation and strong time management, written and
verbal communication, including presentation skills.
·
Ability to think
strategically and provide customer focused solutions
·
Ability to manage time
and prioritize projects based on importance and urgency
·
Preferred experience
with subscription-based businesses (cable, internet, retail electricity, home
security, etc.)
We offer an entrepreneurial work environment and very competitive benefits. Salary range is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.
