DIRECTV received the highest score for customer satisfaction among satellite and cable TV companies rated by the American Customer Satisfaction Index (ACSI). In addition, DIRECTV had one of the highest scores in the overall communications sector, which includes phone and wireless providers.
"DIRECTV's top score for overall customer satisfaction in this year's ACSI survey demonstrates a continuing commitment by all DIRECTV employees to provide our 15.4 million customers with the best television entertainment experience, backed by strong service," said John Suranyi, president, DIRECTV Sales and Service, in a DIRECTV press release. The ACSI survey scores companies based on customers' overall satisfaction with the service.
