Comcast recently celebrated the official grand opening of the company's second call center in Connecticut. By the end of the year, the new 77,000 square foot facility will employ more than 200 customer care representatives, who Comcast says will help meet the growing customer demand for Comcast's cable television, high-speed Internet and phone products.
"We are thrilled that Comcast made the business decision to invest in our state and create over 200 jobs in the process. This new facility underscores the fact that Connecticut is open to business and has the talented workforce to fuel business growth," said Governor M. Jodi Rell, who attended the grand opening ceremony with other state and local officials. "Comcast is a valued member of Connecticut's business community, and their expanded presence in our state will have a positive impact on the local and state economies."
Doug Guthrie, Vice President for Comcast's Connecticut-Western Massachusetts Region, thanked Governor Rell, the Town of Enfield and other state and local officials for their support. Guthrie noted that between the two call centers and 14 service centers located throughout the state, Comcast employs more than 1,100 individuals in Connecticut. He said that the new facility gives Comcast the capacity to add up to approximately 350 positions in the next few years as it continues to grow its business. In addition to the two Connecticut call centers, Comcast operates six other call centers in New England.
"Governor Rell and the Department of Economic and Community Development have been instrumental in Comcast's efforts to expand our operations in the state of Connecticut as we strive to meet the strong customer demand for our innovative products and services," said Guthrie. "Comcast's recipe for success starts with delivering a top-notch customer experience, and that includes locating our call centers in and around communities where our customers live and work."
Prior to the transition to Comcast, Adelphia/Tele-Media customer calls were entirely outsourced to other parts of the country, a trend that Comcast says it has reversed to ensure better service.
Guthrie added that the opening of the new call center coincides with the completed launch of Comcast Digital Voice, the company's residential phone service, which is offered in every Connecticut community in which Comcast provides service, including those previously served by Adelphia/Tele-Media. With phone service offered throughout the state, Comcast says the company's Triple Play bundle of digital cable with ON DEMAND, Comcast high-speed Internet and Comcast Digital Voice will also be available to customers throughout the company's footprint.
For more information on the call center, check out the Comcast press release.
