The Live Chat Agent will engage in real time chat sessions to assist customers in placing orders, answering questions about the WhiteFence website, providers, promotions, and problem solving.  In this role the chat agent should be able to engage in up to 4 separate chats simultaneously.

 Responsibilities

• Actively engage with multiple WhiteFence visitors via live chat for sales and customer service inquiries.
• Respond to all chat sessions in a timely manner
• Effectively communicate issues to the proper departments and supervisors.
  

 Requirements

• High School diploma
• Ability to understand the customers needs and educate the customer through a live chat environment
  
• Excellent writing and grammatical skills
• Type 30 WPM
• Strong multi-tasking and problem solving skills
• Excellent PC skills
• Ability to work independently
• Detail oriented, reliable and resourceful
• Punctual, regular and consistent attendance