Process Analyst

 

WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our fast-paced company as a Process Analyst.  In this role you will aid in the management of client accounts, conduct client trainings, analyze industry data to identify process improvements, and play a key role in enhancing our customer experience.

 

Responsibilities

·         Manage accounts to maximize process efficiencies and effect change when needed.

·         Perform data / process analysis, and then implement action plans based on that analysis.

·         Conduct payment reconciliation and dispute resolution to ensure accuracy.

·         Maximize customer experience by generating better processes and procedures.

·         Meet with providers and partners to provide feedback and direction when necessary.

·         Conduct demonstrations on best practices and utilization of WhiteFence applications.

 

Requirements

 

• Bachelor’s degree in communications, marketing, or other business discipline
• Motivated, self-starter that is capable of completing projects with little supervision
• Excellent time-management and orientation to detail
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Experience in Sales, Retail, Customer Service, or Recruiting a plus

 

We offer a casual work environment and very competitive benefits. Salary range is commensurate with experience. This is an excellent opportunity for a motivated team player who consistently seeks personal challenges and professional rewards.

 

Apply for Process Analyst position