Cable television provider Cox bundles other offerings along with its television service, including Internet and phone service. The phone service uses a telephone modem that connects traditional telephone equipment to the cable provided by Cox. The phone service comes with a that includes the telephone modem, which replaces the existing Internet modem. If you decide you no longer want Cox Digital Telephone, you can cancel it and remove the hardware and you'll need to replace it with the old Internet modem if you still have it. If you don't, you'll need to order another one.
Step 1
Find a port labeled "Tel 1-2" on the modem to identify the telephone modem. Remove the telephone wire from the port. Then pick up the handset and confirm that there's no longer a dial tone. If the phone is cordless and uses power, provide power to the phone before testing for dial tone. Turn the modem off and unplug it. Then unscrew the coaxial cable to remove it, and unplug the Ethernet cable.
Step 2
Screw the coaxial cable onto the old cable modem, and plug the Ethernet cable into the old modem. Plug the modem's power supply into the wall outlet. Turn the television on to test for TV. Open a Web browser on the computer browsing to a website to test Internet.
Step 3
Drop the telephone modem hardware off one of Cox's offices. Have the office provide a receipt for the returned equipment. You can cancel Cox Digital Telephone at the same time if you haven't already. Keep the handset if it's yours. If television and Internet don't come back on, contact Cox and it will reset your old modem remotely.
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- Cox: Self Install Cox Digital Telephone Web Page
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