AT&T recently announced that approximately 2,000 previously outsourced technical support jobs will be added to the AT&T payroll. The jobs—which have been outsourced both domestically and overseas—are related to supporting AT&T's DSL customers who self-install their service or have other basic questions about the service.
"This is one more example of how we're working together with our union to add jobs in growing parts of our company," said Bill Blase, executive vice president-Labor Relations. "We're pleased that the Communications Workers of America has recognized the mutual importance of creating these jobs with competitive wages and benefits that enhance the company's ability to compete while creating good jobs."
The DSL jobs are the second group of jobs that the company and the union have agreed to create in recent months. Previously the company and most regions of the CWA agreed on a contract covering premises technicians who will perform installation work at customer homes for AT&T's new U-verseSM video service. Hiring of those workers is under way as the product is rolled out. The company is currently assessing where to locate the DSL jobs, which will be added to the AT&T payroll by the end of 2008.
For more information, check out the San Antonio Business Journal article AT&T plans tohire 2,000 DSL jobs.
