EMBARQ recently announced that Jessica Velasquez has been chosen as EMBARQ's National Service Hero.
During National Customer Service Week Oct. 2-6, EMBARQ recognizes eleven Service Heroes from among 3,000 customer service representatives for going the extra mile to provide outstanding care to local residential customers. From the ten finalists, a team of executives chose Velasquez as the overall EMBARQ National Service Hero.
Velasquez, an Embarq associate for three years, has received many unsolicited customer commendations on her service skills while serving in the Altamonte Springs call center. According to customer surveys, Velasquez has successfully resolved customer issues on the first call on nearly 96 percent of her calls this year.
"EMBARQ is fortunate to have hundreds of representatives whose work with our customers qualifies them as 'service heroes,' so the selection process was difficult," said Gerald Piper, director of EMBARQ call centers - east region. "Jessica is a shining example of what EMBARQ looks for in a representative. She is committed to providing exceptional customer service on every call and has a consistently positive, upbeat attitude that permeates throughout the Altamonte Springs call center."
Bob Sloboda, vice president of sales and service for Sprint's Consumer Markets Group, announced Velasquez's selection today at the EMBARQ Call Center, 850 East Altamonte Drive, Altamonte Springs, Fla. Velasquez received a $500 gift certificate, a trophy and a bouquet of flowers for being named the National Service Hero and other prizes for being one of the ten Service Heroes. The call center managers took all customer service representatives to lunch as a "thank you" for their commitment to EMBARQ customers.
"Jessica's efforts stand out from a hard-working group of associates who go the extra mile to provide the best customer service possible," Sloboda said. "The results she delivers everyday are based on attitude, patience, communication and confidence. Her commitment to friendly service is appreciated all year long, but especially during National Customer Service Week."
Read more about the award in the EMBARQ press release.
