WhiteFence, one of the fastest-growing companies in Houston, currently has an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our fast-paced company as an Client Communications Specialist. In this role, you are responsible for the promotion and training of the WhiteFence resident connection services to existing multi-family partners by implementing processes and initiatives in order to increase sales and portfolio usage for each assigned partner.
This is a part-time position, not to exceed 30 hours per week. There will be flexibility with which days/hours worked.
Responsibilities
- Account Management: Ensure client promotion of the resident connection services by all multi-family agents; answer all questions/concerns associated with resident connection center; interact with all partners to ensure sufficient access to all reporting metrics; research existing issues and develop ideas for improvement; maintain positive relationships with all multi-family partners.
- Training and Product Launches: Maintain and update all training materials as needed; assist with creation of collateral and partner communications; assist with all training events/sessions which includes some onsite visits and web based trainings.
- Partner Performance: Develop and maintain sales targets based on current portfolio usage, performance reports, and order volume data; implement strategies to maximize usage, gross and net order volume, net revenue and profitability; assist in development/implementation/tracking of incentives; identify areas in which agents need re-engagement; review partner sales reports weekly.
- Analysis and Reporting: Coordinate and assist in monthly partner usage by property for internal and external distribution; receive, monitor and analyze all partner reporting by property; retrieve, monitor and analyze all relevant internal sales and reporting; assist in the optimization and development of the reporting tools required to manage all key performance metrics.
- Miscellaneous: Miscellaneous projects may be assigned at the discretion of your manager.
Requirements
- Associates degree or equivalent work experience
- 1-2 years of experience in the Multi-family industry
- 2 years sales/account management experience
- Experience with Microsoft Office Suite- Word, Excel, Access, PowerPoint and Outlook
- Excellent verbal written communication skills
- Strong time management and prioritization skills
- Ability to think outside of the box and execute new strategies effectively
- Excellent problem solving and logic skills
* Travel will be required to Dallas, not likely to exceed 10%
Apply for the Client Communications Specialist position.
