How to Upgrade AT&T DSL Basic to DSL Express

by Eva Talent, Demand Media

AT&T;'s DSL Basic service allows you to download Internet content at up to 768Kbps, which means you can download a 3MB photo in about four seconds. DSL Express, a higher-end and more costly package offered by AT&T;, allows downloads at 1.5Mbps speeds -- twice the rate of DSL Basic. Aside from the price, which varies in each geographical location, all other package features are the same. You can upgrade from DSL Basic to DSL Express by phone or online.

By Phone

Step 1

Call AT&T;'s High Speed Internet line at 800-288-2020. You may have to wait for an available representative.

Step 2

Provide the sales representative with your name and telephone number. If the representative has difficulty locating your account, he'll ask for your account number. Provide the password for your account when prompted.

Step 3

Notify the representative that you wish to upgrade your service from AT&T; DSL Basic to DSL Express. The representative will place your order.

Online

Step 1

Visit att.com, AT&T;'s official website.

Step 2

Hover your mouse over the tab near the top of the screen labeled "Shop." Without clicking anything, move your mouse pointer to the text that reads "Internet." When more options appear, move your mouse pointer to the text that reads "DSL High Speed Internet" and click your left mouse button.

Step 3

Scroll down the page until you find the text that reads "DSL Express." Click "Continue" in the box to the right of that text. Enter your AT&T; home phone number and click "Check Availability."

Step 4

Enter your AT&T; password on the next screen and click "Submit." Confirm your upgrade by checking the box labeled "DSL Express." Click "Submit" after you check the box.

Tips & Warnings

  • The AT&T; High Speed Internet line is available Monday through Friday, from 8 a.m. to 5 p.m. and operates on the Central Standard Time zone. An AT&T; representative may contact you by phone to confirm your order if you've upgraded your service online.
  • The AT&T; High Speed Internet telephone line isn't staffed on Saturdays.

References

  • AT&T;: Compare Plans - AT&T; High Speed Internet
  • AT&T;: Contact Us
  • T1 Shopper: File Size Calculator

About the Author

A professional writer since 1994, Eva Talent was trained as a journalist by the U.S. Army. She received two Army Commendation Medals and an Army Achievement Medal for journalistic excellence. Her press releases are frequently featured on the websites of the Department of Defense and the Army. Talent holds a Bachelor of Arts in psychology from the University of Michigan.