How Can I Get My Account Number for Time Warner Cable?

Step 1

Open the Time Warner Cable bill you received in the mail.

Step 2

Unfold the first page of your Time Warner Cable bill. The account number is located on the first page of your paper bill.

Step 3

Look at the bottom of the bill, just below the dotted line. Your account number is located next to the Time Warner Cable logo and mailing address.

Step 1

Call Time Warner Cable Customer Service at (888) TW-Cable (888-892-2253).

Step 2

Choose your language and press 1 for English or 2 for Spanish customer support.

Step 3

Enter your phone number, including the area code.

Step 4

Choose billing, listen to the automated information about your account, then choose the option to speak to an agent. Agents in the billing department are available twenty-four hours per day, seven days per week.

Step 5

Provide the agent with account verification information. The agent may ask for your customer code, your service address or the amount of your last bill.

Step 1

Log onto the Time Warner Cable website (www.timewarnercable.com).

Step 2

Select 'Contact Us' and click on the 'Chat Now' option.

Step 3

Click 'Yes' when asked if you are currently a Time Warner Cable customer.

Step 4

Enter your Time Warner Cable customer information. This information includes your first and last name, zip code, phone number, email address and your PIN or security number. Your PIN is the 4-digit number you chose when you signed up for Time Warner Cable. If you do not know your PIN or didn't set one up, your security number is the last four digits of either your social security number or your driver's license number.

Step 5

Wait for a live agent to enter the chat room and provide them with the account verification information they request. The agent will ask for your service address, your PIN or security number or your modem number if you have cable Internet service.