Accessing your Comcast email from a Verizon phone can be a bit problematic. You may find that you can send email or receive emails, but not both. This is not a problem of the phone or of Comcast email. You just need to change some settings on the phone to access the Comcast servers correctly. The process will require a reboot of the phone, so you should make sure that any open files are saved and closed.
Step 1
Enter the "Settings" screen, and select "Wireless & Networks."
Step 2
Select "Mobile networks" > "System Select." Verify that "Automatic" is selected.
Step 3
Enter the "Settings" screen, and select "Data Manager." Select "Data Delivery." Verify the following settings are active: Background Data, Data Roaming and Data Enabled.
Step 4
Enter the "Settings" screen, and go into the "Accounts" screen. Configure the "Outgoing Server" settings. Enter "smtp.comcast.net" into the "SMTP Server" text box. Enter "587" into the "Port" text box. Enter your Comcast username and password into the appropriate boxes. Verify the "Use secure connection" is set to "OFF." Verify the "Certificate" is OFF.
Step 5
Enter the "Settings" screen, and go into the "Accounts" screen. Configure the "Incoming Server" settings. Enter "mail.comcast.net" into the "SMTP Server" text box. Enter "995" into the "Port" text box. Enter your Comcast username and password into the appropriate boxes. Verify the "Use secure connection" is set to "ON."
Step 6
Shut the phone off, wait 20 seconds, and power it back on.
Step 7
Dial "*288" and select option 2 from the list. This will update your roaming.
Step 8
Verify your Comcast email works properly.
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- Verizon Tech Support: Anthony Ellison
