How to Get a New Password If Someone Hacked My Comcast Email

Step 1

Go to the Comcast website. Click "Sign In" located in the upper right-hand corner.

Step 2

Locate "Forgot your username or password?" toward the bottom of the screen. Click "Password."

Step 3

Enter your Comcast ID or email and enter the security code shown. Click "Next."

Step 4

Answer the security question. Enter your zip code. Click "Next."

Step 5

Enter a new password. Passwords must be 8 to 16 characters long and contain one upper case letter, one lower case letter and a number or other special character.

Step 6

Click on "Customer Central" at the bottom of the page. Sign in with your new password.

Step 7

Locate "Users & Settings" on the horizontal navigation bar. Click "Change Password/Secret Question." Click a different secret question and answer it. Click "Submit."

Step 8

Scroll to the bottom of the page and click on "Contact Us." From the "Contact Us" page, locate "Contact Comcast Customer Service." Click "Live Chat" to talk to a customer service representative. Chat with a Comcast customer service representative if you're unable to retrieve your log in information. The representative will verify your identity and help you log in to your account.